Southampton Football Club would like to advise all 2020/21 Season Ticket holders that they will be refunded for Sunday’s game against Everton as fans will not be permitted to attend due to government guidance.
The club will also begin the refund process for the home fixture against Newcastle United on Saturday 7th November, with the aim of refunding fans ahead of the match.
Refunds for the pro rata amounts for each game will be processed within 14 working days from today’s announcement as guaranteed by The Saints Promise, our commitment to protect Season Ticket holders.
All supporters that have paid using card, either for the full cost of the Season Ticket, by instalments, or using a combination of card and credits, will be refunded directly to the card used for payment.
This means that for fans that have paid for multiple tickets, the refund for each of the tickets will be paid back to the card used at the time of the initial purchase.
Please note that refunds for the two matches may be paid separately, and may not be paid into your account on the same day – but you will receive both refunds within 14 working days.
Should there be an issue with refunding directly to a supporters payment card, the club will contact those individuals directly over the coming weeks.
Hospitality clients will be contacted directly by their account manager.
Due to the volume of refunds, this process will be staggered and we will advise fans once all the refunds have been actioned.
A further announcement will be made, and emails sent to Season Ticket holders, once these refunds are completed. Should you need to contact us, please email firstname.lastname@example.org or call us at 02381 780780, available every Tuesday and Wednesday between 10am-4pm.